|Please find a list of common questions and resolutions||Additional Support Links|
|1. How to register on the CA Connect portal (Video)
2. I forgot my password
3. I forgot my user name
4. I am a contact tracer, case investigator, or supervisor and need help with my timesheet
5. I am a contact tracing supervisor and need help reviewing my staff's timesheets
6. Some of my information is not correct
Frequently Asked Questions:
I didn't receive a link to register on the portal, how can I submit my time?
If you didn't receive a link it is likely because you have already registered on the portal. Please follow these two steps to retrieve your user name and password.
I forgot my user name
I forgot my password
Where can I find my position number information?
If you do not have this information on your home department timesheet, please reach out to your home department supervisor.
How do I clear my cache on my browser?
Instructions for Google Chrome
Instructions for MS Edge
Instructions for Firefox
Known Outages and Issues
For all other portal help, please contact ContactTracingPortalSupport@cdph.ca.gov
LHJ Cross Data Sharing Help and Support Links:
For all LHJ portal help, please contact ContactTracingPortalSupport@cdph.ca.gov
PH Reserve Corps Application: